Frequently Asked Questions
Everything you need to know about shopping with Sheen Store.
How do I determine the right size for my order?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our specific garment dimensions, as sizing can vary between different cuts and collections.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal for a full refund or exchange for a different size.
How long will it take to receive my fashion items?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your outfit for a specific event.
Are the colors of the products accurate to the photos?
We strive to display our garment colors as accurately as possible. However, due to variations in monitor settings and studio lighting, the actual color may vary slightly from what you see on your screen.
What payment methods do you accept?
Sheen Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How should I care for my Sheen Store apparel?
To ensure the longevity of your clothing, please follow the specific care label instructions found inside each garment. Generally, we recommend washing delicate items in cold water and hanging them to dry.